SHIPPING

All Shipping costs calculated at checkout.

– Allow 1 to 2 days to process your order.

-Orders placed on Friday will be processed on the next business day.

– Orders place over the weekend or after 2 pm EST on weekdays will be processed on the next business day.

– Orders may be delayed due to the COVID-19 outbreak

– Depending on the item origin and shipping destination, different shipping carriers may be available in select areas. Your item(s) are expected to be delivered within the time frame given by the carrier . Another Lane is not responsible for delays caused by the carrier, misinformation given by the carrier or lack of information on the carrier’s behalf.

ORDER REVIEW

All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

ORDER CANCELLATION

We reserve the right to cancel orders at our sole discretion.

If an order is canceled before you have been charged for the order, you may see a pending authorization on your card that will fall off of your account in a few days but you will not be charged for the order. If an order is canceled after you have been charged for the order, we will refund you the amount you paid for the item(s) to your original method of payment. Please allow 7 to 10 business days for the refund to be reflected on your next billing cycle.

RETURNS

We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as “Final Sale” on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any items shipped to a freight forwarder or a delivery address in the People’s Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.

You have 3 days to request a return from the date you received the item(s). To initiate a return contact us at customerservice@anotherlane.com. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a Another Lane return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
Item(s) must be shipped to us within 3 days from receiving your Return Label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you site credit (Another Lane credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.

Make sure to only include the item(s) to be returned in your shipping box.

If your return request is not approved by us for any reason, we will notify you of our decision via email. For sneaker item(s), you will have the option to have the item(s) sent back to you at your expense or consigned on your behalf with us. If you elect to have item(s) sent back to you, we will send you an invoice for the shipping costs and send the item(s) to you after you have paid for the return shipping costs. You may change the listing price at any time within the Another Lane website.

For sneaker item(s), if you do not respond within 7 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 7 days of receipt, we will list the sneaker item(s) on your behalf and activate the listing(s) at the same price you paid for such sneaker item(s) and if the sneaker item(s) are sold, you will be paid pursuant to our Fee Policy. You may change the listing price at any time within the Another Lane website.

If your return request is not approved by us because the item(s) were inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us at our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) at our reasonable discretion.

DISPUTES

If for any reason, you dispute any transaction made on the Another Lane app or website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the Another Lane website. Without limiting the generality of the foregoing and except as provided under “Returns” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the Another Lane website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the Another Lane website.